1. Do you offer custom or personalized accessories?

Initials & Symbols: Select pieces offer personalization options like initials or discreet symbols. This adds a signature touch to your piece.

Meaningful Dates: You can request engraving of significant dates, making your accessory a timeless keepsake. Perfect for gifting.

Design Consultations: For bespoke ideas, we offer design consultations to discuss feasibility and costs. This ensures each piece stays true to the MYN aesthetic.

Lead Times: Personalized items require additional crafting time. You’ll be notified of timelines before checkout.

Final Sale Policy: Due to their tailored nature, custom pieces are non-returnable unless faulty. We ensure all custom work meets our quality standards.

2. How long will it take to receive my order?

Standard Delivery: Local orders typically take 3–5 business days. You’ll receive tracking details once your package ships.

Pre-Orders: Pre-order items are crafted after purchase and take 7–10 business days. Estimated timelines will appear at checkout.

Personalized Orders: Customized accessories may require up to 14 business days. This ensures precise and high-quality personalization.

Shipping Partner: We partner with reliable couriers for efficient delivery. Your package is insured and secure.

Order Updates: You’ll get real-time email and SMS notifications. Our team is available for any tracking assistance.

3. Do you accept returns or exchanges?

Eligibility Window: Returns are accepted within 7 days of delivery. Items must be unused and in original condition.

Original Packaging: Keep all tags, pouches, and packaging intact. This helps us process your return smoothly.

Exchange Option: You may opt for an exchange or credit voucher. Especially helpful if you're unsure about size or finish.

Custom Orders: Custom or engraved pieces are not eligible unless defective. We advise reviewing custom details before placing your order.

How to Request: Email our support team with your order number and concern. We’ll guide you step-by-step.

4. How can I join the MYN community?

Instagram Broadcast Channel: Join our broadcast for insider updates. This includes sneak peeks, drops, and exclusive discounts. community

Behind-the-Scenes Access: Enjoy a front-row seat to our process and vision. From design sketches to final edits.

Early Access & Perks: Community members receive early access to new launches. Occasional secret sales too.

Interactive Polls: Help shape future collections through color and design polls. Your voice counts.

Events & Giveaways: Stay informed about pop-ups, collabs, and member-only giveaways. You’ll be the first to know.

5. How to Make personalized/Custom orders?

Click on the dialogue box at the bottom right of the screen to start a chat with our MYN admin.

Begin your message with “I’d like a personalized order” and briefly describe what you have in mind (e.g., engraving, custom sizing, specific stones or finishes).

Our admin will guide you through available customization options, share mock-ups or design ideas, and confirm any extra charges or timelines.

Once you've approved the details, you’ll receive a payment link or be directed to complete your order securely.

After confirmation, you’ll receive regular updates on your piece’s progress, from crafting to dispatch, right through the chat.